Terms of Service

Conferro operates an online marketplace that connects clients with independent consultants for paid consultations and case work, primarily in the education and study-abroad space. Conferro provides the Platform; consultants are independent professionals who use it to offer their services. Consultants are not employees, agents, or representatives of Conferro.

You must be at least 18 years old to create an account. You agree to provide accurate, current information, to keep your login credentials confidential, and to be responsible for all activity under your account. Consultants may be asked to complete identity and credential verification (KYC) before their profile is listed.

Clients can browse consultant profiles, book sessions, and open cases for longer engagements. Consultants set their own availability, session fees, and case pricing. Conferro facilitates discovery, scheduling, messaging, payments, and dispute review, but the professional relationship and the advice given are strictly between the client and the consultant.

Sessions and cases are paid in advance through our payment processor (Stripe). For case work, funds are held in escrow and released to the consultant as milestones are approved — either by the client or automatically after the client review window lapses. Conferro charges a platform commission on completed transactions, which is reflected in the pricing shown at the time of purchase.

You may cancel a booked session subject to our cancellation policy:

• Cancel 12 hours or more before the session start time and you receive a full refund.
• Cancel less than 12 hours before the start time, or after it has started, and a cancellation fee of 50% of the session price applies; the remaining 50% is refunded to you.
• If a consultant fails to attend a paid session, you may report a no-show; where confirmed, the session is refunded in full.

The exact windows and fees in effect at the time of your booking are shown during checkout and govern that transaction.

If something goes wrong with a paid engagement, either party may raise a dispute. While a dispute is open, the associated payment is frozen and related milestones are paused. Parties may submit evidence within the stated evidence window. Conferro reviews disputes on a case-by-case basis and may resolve them in favor of the client, the consultant, or as a split, and will move funds accordingly. Conferro’s dispute decisions are final as between the parties on the Platform.

Consultants are solely responsible for the accuracy, quality, and legality of the advice and services they provide, and for any representations they make on their profiles. Conferro does not endorse, verify the correctness of, or guarantee any specific outcome, and is not a party to the professional relationship between a client and a consultant.

You agree not to misuse the Platform. This includes, without limitation, no harassment, fraud, misrepresentation, spam, scraping, circumventing fees by taking payments off the Platform, uploading malware, or attempting to access accounts or data you do not own. We may suspend or terminate accounts that violate these Terms.

You retain ownership of the content you upload. You grant Conferro a limited, non-exclusive license to host, store, and display that content as needed to operate and improve the Platform. The Conferro name, logo, and software are owned by Conferro and may not be used without permission.

You may stop using the Platform and request account deletion at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure for Conferro, or for prolonged inactivity. Obligations that by their nature should survive — such as payment obligations, dispute outcomes, and liability limitations — will continue after termination.

The Platform is provided “as is” and “as available,” without warranties of any kind. To the maximum extent permitted by law, Conferro is not liable for indirect, incidental, special, or consequential damages, or for the acts, omissions, or advice of any consultant. Nothing in these Terms limits liability that cannot be limited under applicable law.

These Terms are governed by the laws of [GOVERNING LAW / JURISDICTION — TO BE FINALIZED], without regard to conflict-of-laws principles. Any disputes arising out of or relating to these Terms or the Platform will be subject to the exclusive jurisdiction of the courts located in that jurisdiction, unless applicable law requires otherwise.

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-product before they take effect. Continued use of the Platform after the changes take effect means you accept the updated Terms.

For questions about these Terms, contact support@conferro.app.